PRIVACY POLICY

LAST UPDATE: FEBRUARY 28, 2021

 

1. INTRODUCTION

This Privacy Policy explains our personal data practices and the choices you make about their use.

DB LUXURY CAR DMCC respects your privacy and is committed to protecting the privacy, confidentiality and security of any personal data you provide to us or that we collect about you when you use our websites, social media pages that we control and software applications available on computers and mobile devices that include a link to this Privacy Policy, as well as when you provide your information over the phone through our call centers or in person (collectively the Sites). Our privacy practices may vary from country to country to reflect local customs and regulations. We are aware of our responsibility to protect your personal data, to keep it safe and to comply with applicable privacy and data protection laws.

You may be asked to accept the terms of this Privacy Policy when you make a reservation, when you register for events or promotions or when you communicate with us in any way through the Sites or if the law requires it. Otherwise, your continued use of the sites will constitute your acceptance of the terms of this Privacy Policy.

 

2. PERSONAL INFORMATION WE COLLECT

Personal information you send us

When you use our Sites, you have the option of voluntarily providing us with certain information about yourself or other people, especially when creating an account or making a reservation. We may collect Personal Information about you or other people (information that identifies or relates to you as an identifiable individual) that you may provide through the Sites, such as:

• your name, date and place of birth and your passport and visa information;
• your postal address;
• your phone number ;
• Your email address ;
• information allowing us to offer you specialized services or to satisfy special requests, such as health conditions or a special diet, but we do not collect sensitive information about you, such as information about your health, except for the purpose of reasonably enabling us to provide certain services to you;
• your credit or debit card number, expiration date and security code;
• information and preferences relating to your stay or trip, such as your preferred locations / facilities, dates and number of people / children traveling with you;
• demographic information (age, sex, nationality and desired language)

Information collected automatically

Our websites collect statistical information about users in order to provide a welcoming and accessible website.

For this, we can keep track of your browsing on the Sites, the pages from which you were referred, the hours of access and the type of browser. We only use this information in aggregate form and do not relate it to you personally. To assess the effectiveness of our websites and analyze site traffic, understand customer needs and trends, we collect generic information about our visitors.

Our web servers automatically recognize and record the domain name of a visitor, the web page from which a visitor enters our Websites, the pages a visitor views, the time a visitor spends on each page, as well as as the visitor’s IP address.

We may use anonymous tracking technologies to collect, store and sometimes keep track of information for statistical purposes or to improve our services, including for the purpose of evaluating and improving our website. We also collect and store information automatically using cookies and similar technologies described below.

These data do not contain Personal Information. If we combine anonymized or aggregated data with Personal Information, we will treat that combined information as Personal Information in accordance with this Privacy Policy.

 

3. USE OF YOUR INFORMATION

We may use your Personal Information that you send to us, as well as the non-personal information that we collect automatically for the purposes described in this Privacy Policy in the general framework of our activity and in accordance with legal bases.

 

ics stated, for example, for:

• process, make and record reservations and / or purchases;
• charge your credit card for reservations and down payments;
• contact you for confirmation or to offer you services once reservations and purchases have been made or after you have registered for certain booking;
• monitor reservations;
• send you e-mails concerning your booking;
• send you communications materials such as customer surveys or promotional benefits and offers;
• send you special offers, contests and featured products, if you choose to receive such notifications;
• respond to your requests, complaints or other messages;

 

4. DISCLOSURE OF YOUR INFORMATION

As a local company, we need to share information between different suppliers so that we can consistently provide our services to you.

Therefore, your Personal Information may be shared as often as reasonably necessary and as defined in this Privacy Policy with:

• any entity or agency that we manage;
• personal assistants, employers or spouses who have provided us with your Personal Information;
• third parties for which we have received your consent;
• trusted partners who process them on our behalf, in accordance with our instructions and our Privacy Policy and any other appropriate privacy and security measures, in particular;
• our marketing and advertising partners, in order to provide you with more relevant advertising on our websites and to encourage you to come back to our websites and to Cheetah Digital or MailChimp, which securely host emails and transmit as provider of our e-mail communications. We contractually require these service providers to keep your Personal Information secure and to only be permitted to use your Personal Information for the purposes that we specify.
• Third parties not affiliated with DB LUXURY CAR DMCC if we believe in good faith that it is reasonably necessary to: (1) comply with applicable laws, regulations, legal processes or government requests; (2) enforce applicable terms of service, including to investigate potential violations; (3) detect, prevent or solve any problem of illegality, fraud, security or technical nature; and (4) guard against any infringement of the rights, property or safety of DB LUXURY CAR DMCC , our users or the general public when required or permitted by law; and (5) third parties to the extent necessary for the sale of all or part of our business activities or our products and / or accommodation which are no longer managed or owned by DB LUXURY CAR DMCC.

 

5. TRANSFER OF DATA ABROAD

When you use and / or purchase our services or products, we may transfer your Personal Information to multiple countries. As a result, we may transfer and store your Personal Information:

• on our websites and servers located in Dubai, United Arab Emirates;
• in or to Dubai, United Arab Emirates, where our headquarters are located;
• in the countries where we have operations, manage sales offices,
• in countries where our third-party service providers or consultants are located.

Some of these countries may not offer the same level of privacy, but we will take reasonable steps to ensure that transfers of information are carried out under appropriate security conditions so as to maintain your privacy.

 

6. EXPLANATION OF THE LEGAL BASIS OF THE PROCESSING

The legal bases for collecting and processing your Personal Information include:

• Legal compliance – if required by applicable law (eg, police inquiry, fraud investigations or court orders), we may collect and process your data.
• legitimate interest – to pursue our legitimate interests, such as providing services and products that you have requested in a way that could reasonably be expected in the course of running our business and that does not materially affect your rights, your freedom or your interests.

 

7. SECURITY

We use reasonable technical, administrative and physical measures to protect the Personal Information contained in our system against misuse, loss or alteration. While we make every effort to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

We are not able to ensure or control the security of any computers, electronic devices or electronic communication methods that you use to send e-mails and transmit Personal Information to us over the Internet. You are responsible for ensuring that the computers, electronic devices and electronic communication methods you use provide an adequate level of security for communicating with us. We are not responsible for any disclosure or interception of your Personal Information before we receive it.

 

8. WITHDRAWAL OF YOUR CONSENT

You are not required to provide us with your Personal Information. However, if you choose not to provide certain Personal Information that we request and / or require or not to agree to its use and disclosure, you will still be able to visit our Sites, but you may not be able to access certain options, certain products or services and in some cases we may not be able to process your reservation.

You have the right to ask us to stop using your information for our direct marketing activities. Please send your written request, indicating your name and contact details to the address mentioned below in contacting us. We will respond to your request within 30 days of receiving your mail or sooner if required by law.

THIRD PARTY LINKS

We may allow third parties to link to our Sites or to post a link to their site on ours. We do not endorse these sites and are not responsible for their privacy practices or those of other sites. We are not responsible for any activities carried out or information appearing on third party websites.

 

9. DURATION OF RETENTION OF YOUR PERSONAL INFORMATION

Whenever we collect or process your Personal Information, we retain it only as long as necessary for the purposes for which it was collected, for active legal proceedings, for an identifiable and ongoing business need (such as record keeping) and in to the extent permitted by applicable law.

If there is not sufficient justification for keeping such Personal Information, it will be erased, deleted, blocked and / or anonymized securely, for example by aggregation with other data so that it can be used unidentifiable manner for statistical analysis and business planning.

 

10. CHANGES TO THIS PRIVACY POLICY

We are subject to change this Privacy Policy without notice. We may use our customers’ information at any time for new, unintended purposes that were not previously included in our Privacy Policy. If our information practices change in the future, we will post any changes to the Privacy Policy on our Sites to let you know and give you the option to opt out of these new uses. Any revised Privacy Policy will only apply to Personal or Non-Personal Information collected or modified after the effective date of such revised policy.

 

11. HOW TO CONTACT US

Your main rights under the European Union General Data Protection Regulation are as follows: (a) right of access; (b) right to correction; (c) right to erasure; (d) right to restriction of processing; (e) right to object to processing; (f) right to data portability; (g) the right to complain to a supervisory authority; and (h) the right to withdraw your consent. You can exercise these rights in relation to your Personal Information by contacting our data protection officer. You can also contact the latter with any questions or complaints regarding this Privacy Policy or a privacy issue. Contact him by email at info@dbluxurycars.com

And kindly indicate your full name, your address, as well as your telephone number, and to provide us with a copy of proof of identity (identity card or passport for example) so that we can make sure of your identity and verify that we have Personal Information about you or that we can contact you for any additional information.

You can also direct your complaint / question to the applicable data protection authority.

 

12. COOKIES POLICY

We use cookies to improve your experience on our websites and to recommend content that may be of interest to you. You can find out more about the nature of cookies, the cookies we use and how to disable them below.

You can indicate that you agree to our use of cookies in accordance with this Privacy Policy by clicking OK on the appropriate part of the banner that appears on the websites or by continuing to use the Sites after the banner is displayed. However, be aware that if you do not click OK, but continue to browse the websites, you will be deemed to have accepted our use of cookies (and the reason why we use them) in accordance with this Privacy Policy.

 

What are cookies?

A cookie is a text file containing a small amount of information that is placed on your device when you visit a website. The text file is then sent back to our server each time your browser requests a page from the server. This allows us to make the websites work more efficiently and to load the websites in such a way that they reflect your personal preferences, based on your previous browsing sessions on the websites, as well as the keywords we may collect from the URLs of other web pages from which you have accessed the websites.

 

What cookies do we use?

When you visit the websites, the following types of cookies may be downloaded to your device:

Analysis and performance cookies

We may use analytics service providers to analyze website traffic.

Analytics service providers generate statistical and other information about website usage with the help of cookies. They allow us to recognize and count the number of visitors and to see how often visitors return to websites, how long they visit and how they navigate our websites when using them. This helps us improve the way our websites work, for example, by helping users easily find what they are looking for. The information generated regarding websites may be used to create reports on website usage and the analytics service provider will store this information.

• Advertising or targeting cookies

These cookies record your visit to websites, the pages you have visited and the links you have followed to other websites. We will use this information to try to make our websites and other sites you visit more relevant to your interests. We may also share this information for this purpose with other entities, such as other carefully selected companies. We work with technology partners to support our websites and provide you with relevant information about the products and services of the websites and about any affiliate sites or sites belonging to the ad networks we work with. We may use cookies on our websites to help us place relevant advertisements on third party websites when you visit those sites. If you do not agree to our doing so, please see the section of this policy titled “How to Disable Cookies” below.

• Functional cookies

We may use functional cookies that allow us to record the choices you have made on websites in order to provide you with an improved user experience, by offering you content tailored to your interests.

• Strictly necessary cookies

These are cookies that are necessary for the administration and operation of our websites. Some of the cookies we use are necessary for our websites to function properly and allow you to browse them and use their features.

• Third party cookies

Given the presence of DB LUXURY CAR DMCC on different social networks, we try to make the sharing of content as easy as possible and to determine the popularity of the content on these different networks. We’re adding buttons to make it easy for people to share content on these networks. We also use Facebook to operate certain chat functionality on the websites. The fact that we include these social “plug-ins” gives these sites the ability to use their own cookies. They cannot read the cookies that we have been setting for our websites and we cannot read the cookies they set, although they do allow them to perform the same types of traffic measurement on the rest of the websites, as well as whether you are logged into their site. For example, if you are logged in to Facebook and want to chat through the chat widget, you can do so directly without having to log back in. We never know if you are logged in or not, since you communicate directly with Facebook through their plugins on our websites. Other sites and services (including, for example, advertising networks, providers of external services like web traffic analysis services and content recommendation engines) may also use cookies on which we have no no control. These cookies are likely to be analytics / performance or targeting cookies.

As of May 10, 2018, here are some of the tracking technologies and some of the cookies we

• How to disable cookies?

If you do not wish to install cookies or do not agree to our use of these cookies, you can change the settings on your web browser to decline them. For more information, visit www.aboutcookies.org, www.allaboutcookies.org or http://optout.aboutads.info/#/. Please note that if you instruct your browser to decline cookies, you may not be able to use all the features on our websites.